Help answering calls and messages
We set up help for calls, messages and appointment booking. You agree which tasks it handles and how customers reach your team.
It can take voice calls, email and web chat during the hours in the quote. SMS and WhatsApp are coming soon. Round-the-clock coverage is not included. The quote lists the setup fee, monthly support, and any call or message charges.
AI receptionists for small businesses in Australia and Southeast Asia
M3DS AI sets up AI receptionists and AI virtual employees for small businesses in Australia and Southeast Asia, including Singapore, Malaysia, Indonesia, the Philippines, Thailand and Vietnam. An AI receptionist can answer calls when your team is busy, book appointments, qualify leads, and follow up by email and web chat. SMS and WhatsApp are coming soon. You agree which tasks it handles and how a customer can still reach a person.
To start, book a free call. You then get a written quote in USD that lists the setup fee, monthly support, and any call or message charges. See the pricing page and how we work with Australian businesses on the Australia page.
A smart digital staff member for your business
An AI Virtual Employee is like a smart digital staff member for your business. It can answer phone calls, reply to messages, book appointments, qualify customers, send follow-ups, and help your team save time.
It handles the repeated tasks you agree, during the hours in the quote, so your team can focus on the work that needs a person.
- Answers calls during the hours agreed in the quote
- Replies by email and web chat. SMS and WhatsApp are coming soon
- Books appointments straight into your calendar
- Finds out which customers are ready to buy
- Saves every lead into your customer system
- Follows up so no customer is forgotten
Real Phone Calls
Talks on the phone like a real person — not a robot menu
Agreed channels
Voice, email and web chat. SMS and WhatsApp are coming soon
Agreed hours
Runs in the hours you set. Round-the-clock coverage is not included yet
Smart & Trained
Learns your business, prices, services, and way of speaking
What the AI Can Do
One AI helper that answers, books, follows up, and remembers — across every channel your customers use.
Answer phone calls
Answers calls during the hours agreed in the quote. Round-the-clock coverage is not included yet.
Speak naturally
Talks with customers like a friendly, helpful person — not a robot menu.
Book appointments
Checks your calendar and books meetings without any help from your team.
Qualify leads
Asks the right questions to find out which callers are ready to buy.
Transfer calls
Passes important calls to the right person on your team.
Send follow-ups
Sends email follow-ups so no customer is forgotten. SMS is coming soon.
Connect to your CRM
Saves every lead and conversation into the customer system you already use.
Connect to your calendar
Works with Google Calendar and Microsoft Calendar.
Answer common questions
Knows your prices, hours, services, and location — and answers instantly.
Make follow-up calls
Calls customers back after quotes, enquiries, or missed appointments.
Remember conversations
Remembers past chats, so customers never have to repeat themselves.
Speak more than one language
Talks with customers in English, Bahasa Indonesia, and other languages.
Five Ways It Helps Your Business
Never miss another lead
The AI answers calls during the hours you agree, including when your team is on another job.
Save money on staff costs
The AI handles simple and repeated tasks, so your staff can focus on more important work.
Give customers faster replies
Customers do not like waiting. The AI replies quickly and keeps the conversation moving.
Grow without hiring more people
The AI can handle many calls and messages at the same time.
Increase sales
The AI can qualify leads, book appointments, follow up with customers, and help turn more enquiries into sales.
It does not just answer. It takes action.
Agentic AI means the AI does not only answer questions. It can also take action — like booking, saving, and sending — all by itself.
M3DS AI connects voice, email, customer information and automation. SMS and WhatsApp are coming soon. This helps your business answer customers during the hours you agree.
- 1A customer calls
- 2The AI answers
- 3The AI asks what they need
- 4The AI checks the calendar
- 5The AI books an appointment
- 6The AI sends a confirmation message
- 7The AI saves the lead into the CRM
One AI. Many Jobs.
AI Receptionist
Answers calls when your team is busy.
AI Sales Assistant
Qualifies leads and books appointments.
AI Customer Support
Answers common customer questions.
AI Booking Assistant
Books, confirms, changes, and reminds customers about appointments.
AI Follow-up Assistant
Follows up after quotes, calls, enquiries, or purchases.
AI Payment Reminder Assistant
Politely reminds customers about unpaid invoices or upcoming payments.
Simple Packages for Southeast Asia
Setup and monthly support are listed in USD. Pro setup is quoted. Usage and third-party costs are confirmed in your quote.
Starter AI Receptionist
USD setup, one time
+ US$199 / month support
Best for small businesses, clinics, real estate agents, and small teams.
- AI phone answering
- Basic FAQ answers
- Appointment booking
- Call summaries
- SMS follow-up (coming soon)
- Basic dashboard
Growth AI Assistant
USD setup, one time
+ US$319 / month support
Best for growing businesses with regular customer enquiries. Everything in Starter, plus:
- Lead qualification
- CRM integration
- WhatsApp follow-up (coming soon)
- Email follow-up
- Calendar integration
- Custom AI personality
- Conversation history
Pro AI Virtual Employee
USD setup, one time
+ US$479 / month support
Best for businesses that want advanced automation. Everything in Growth, plus:
- Outbound follow-up calls
- Advanced workflows
- Multiple departments
- Multi-language support
- Analytics dashboard
- Custom API integration
- Sales pipeline automation
Please note: phone minutes and AI usage are billed separately when they are in the quote. SMS and WhatsApp are coming soon.
What do missed calls cost you?
A business misses 40 calls per month. Each new customer is worth USD $300. If the AI helps convert only 10 extra customers per month, that is:
USD $3,000 extra revenue per month
Disclaimer: Actual results depend on your business, offer, industry, call volume, pricing, and sales process.
40 missed calls / month
Calls that go unanswered when your team is busy or the office is closed
10 extra customers
If the AI helps convert just a quarter of those missed calls
USD $3,000 / month
Extra revenue at USD $300 per new customer
Built for Businesses Like Yours
If your business gets calls, messages, or enquiries — an AI Virtual Employee can help.
Works with the Tools You Already Use
We connect your AI Virtual Employee to your calendar, CRM, shop, and money tools — so everything stays in one place.
Southeast Asia Focus
We work across Singapore, Malaysia, Indonesia, Philippines, Thailand, and Vietnam time zones
Your Languages
We can build in English, Bahasa Indonesia, and other languages
Your Tools
We connect the AI to the systems you already use
Real Results
We focus on real business results, not just technology
Built around your business — not the other way around
- We build it around your business
- We keep it simple to use
- We connect it to your tools
- We help you save time
- We help you capture more leads
- We provide ongoing support
- We can build in English, Bahasa Indonesia, and other languages
- We focus on real business results, not just technology
Common Questions
Who sets up AI receptionists for small businesses in Australia?
M3DS AI sets up AI receptionists and AI virtual employees for small businesses in Australia and Southeast Asia, including Singapore, Malaysia, Indonesia, the Philippines, Thailand and Vietnam. An AI receptionist can answer calls when your team is busy, book appointments, qualify leads, and follow up by email and web chat. SMS and WhatsApp are coming soon. Hours are agreed in the quote, and round-the-clock coverage is not included. You agree which tasks it handles and how a customer can still reach a person. Book a free call, then get a written quote in USD. Prices are on /pricing/. Australian delivery is described on /locations/australia/.
What does an AI receptionist handle?
An AI receptionist can answer phone calls when your team is busy, during the hours agreed in the quote. It can book appointments into your calendar and reply by email and web chat. SMS and WhatsApp are coming soon. It can also qualify leads and save them into the customer system you already use. You agree which tasks it handles before it is switched on. Round-the-clock coverage is not included.
How do I start with an AI virtual employee or AI receptionist?
Book a free call. M3DS AI then sends a written quote in USD. The quote lists the setup fee, monthly support, and any call or message charges. Published prices are on /pricing/.
What is an AI Virtual Employee?
It is like a smart digital staff member for your business. It can answer phone calls, reply to messages, book appointments, qualify customers, send follow-ups, and help your team save time. It is powered by Vapi AI, Twilio, large language models, and M3DS AI automation.
Is this just a chatbot?
No. A normal chatbot only types replies on a website. An AI Virtual Employee can be set up to talk on the phone, and to help by email and web chat. SMS and WhatsApp are coming soon.
Does it replace my staff?
No. It handles the simple, repeated tasks — like answering calls and booking appointments — so your team has more time for the important work only people can do.
What extra costs should I know about?
Phone minutes and AI token costs are billed separately when those channels are in the quote. SMS and WhatsApp are coming soon. If they are added later, message charges are explained before they are switched on.
Can it speak my customers' language?
Yes. It can speak more than one language. We can build it in English, Bahasa Indonesia, and other languages your customers use.
Will it work with the tools I already use?
Yes. It connects to tools like Microsoft 365, Google Workspace, HubSpot, Salesforce, Zoho, Shopify, Stripe, Xero, and more — plus custom APIs and your own business software.
Ready to put AI to work?
Let M3DS AI scope your first AI Virtual Employee so your business can answer customers, book appointments and follow up during the hours you agree.